Privacy Policy

Cookies – a quick summary

The Anglian Water Direct site uses third party analytics cookies throughout the site. Analytics cookies are optional and we provide you with the choice to either consent or opt out of the use of them when you visit the site. For further information on cookie use please see below.

Any personal information you provide via this site may be used by Anglian Water Direct for the purposes stated on the page where the information is collected, and may be disclosed to other companies in the Anglian Water Group and their affiliated partners in connection with those purposes, but it will not be processed for other purposes or disclosed to other third parties without your express permission.

Use of cookies

This website uses analytics cookies to store information on a specific computer or device. A cookie is a text-only string of information which a website downloads to your computer or device and typically contains the name of the domain from which the cookie has come, the lifetime of the cookie and a value (usually a randomly-generated number).

Why do we use cookies?

Cookies allow us to recognise users and facilitate faster and easier interaction between you and the website. This site uses cookies that are set by our analytics system as outlined below.

Types of cookie on this site

Analytics cookies

These are third-party cookies, which are set by Google Analytics on our site. They enable us to analyse how you use this site so we can improve its content and the promotion of the site. Although we consider this an important part of our service to you, we give you the chance to consent to receiving these cookies when you visit our site.

Session cookies and persistent cookies

Analytics cookies can be either session cookies or persistent cookies (see table below). Session cookies are not stored long-term and are not considered to be intrusive. Persistent cookies store a text file on your computer or device until, either it expires, or you delete any cookie files.

Cookies and your privacy

Analytics cookies are used to collect standard internet log information and visitor behaviour information in an anonymous form. This means that no personally identifiable information is collected about you unless you explicitly submit that information via a fill-in form on this site. The information (including your IP address) is transmitted to Google and used to compile aggregated statistical reports on website activity for this website only. Although your IP address is included in the information, this is used only to determine geographic location of visits. It is not linked to the identity of a computer or device.

Summary of cookies used on this website

Managing cookies

All recent versions of popular browsers give users a level of control over cookies. For more information about controlling cookies in individual browsers, see "How to control cookies". For more information about deleting cookies in individual browsers, see "How to delete cookies".

Contact information

If you have any queries about this privacy policy, please contact us.

Information sent to Anglian Water Direct via this site is sent at your own risk and you should consider its sensitivity before sending it. Unless expressly stated, information sent via the site is not encrypted and, due to the nature of the Internet, it could be intercepted by third parties or delivered in error to parties other than the addressee. This site contains links to other websites. Please note that when you click on one of these links, you are “clicking” to another website. Anglian Water Direct encourages you to read the privacy policies of these linked sites, as they may differ from this one.